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Warranty

Warranty on our installation and workmanship.

The products supplied during installation by Electrical Results for installation shall be warranted by Electrical Results for a period of up to 12 months from the original purchase or installation date or to the extent that they are warranted by the supplier or manufacturer and Electrical Results is able to pass on the benefit of such warranty to
the purchaser. After the 12 month warranty period labour and call out fees will be payable. The workmanship supplied by Electrical Results shall be warranted for 12 months from the original invoice or installation date.
In the event of any of the works or materials supplied by us suffering an electrical or mechanical failure or fault within the 12 month warranty period we will at our choice either repair the fault, supply the services and materials again or pay for all parts, labour and service call out fees required for the works and materials to be repaired to normal working order subject to the following terms and conditions.

Products purchased or repaired at Electrical Results Store

Products purchased or repaired at Electrical Results Store shall be warranted by Electrical Results for a period of up to 12 months from the original purchase date. Defects covered by this Warranty will be repaired, during normal business hours, at the premises of Electrical Results without cost to the Owner for parts and repair labour or, at the option of Electrical Results, the product will be replaced.

Limitations

The maximum amount payable by us under this warranty is limited to the price paid by you for the works inclusive of GST. This warranty does not extend to products used in the works which are not manufactured by us. Such products are covered only by the manufacturer’s warranty and any guarantee expressed or implied by mandatory provisions of law. This warranty as far as may be permitted by law excludes liability for any consequential loss or claims for damage to persons or property resulting either directly or indirectly from any failure of fault of the works. This warranty shall not apply unless the works have been paid for in full.

What is not covered by this warranty

This warranty does not cover the following and the purchaser / customer is at all times responsible for the repair and testing of defects caused by :-

  • Consumables including light globes, fluorescent tubes, batteries, fuses or filters,
  • Normal maintenance costs,
  • Product recalls,
  • Damage caused by: Negligent, accidental or deliberate misuse, Unauthorised repairs or modifications, unlicensed installations, Liquid penetration, improper voltage, fire, misuse, abuse, neglect, alterations by or negligence of the consumer, incorrect or incomplete installation or operation by the consumer, Acts of God, vermin, pests, insects, foreign matter entering the product e.g. dirt and moisture, Rust or corrosion, Abnormal or excessive usage, Materials or work not supplied by Electrical Results, Electrical interferences, power surges, voltage fluctuations, lightning, external fields and unauthorised repairs or modifications.

For Products purchased or repaired at Electrical Results Store or workshop, the purchaser is responsible for all transport costs and in-transit insurance costs if the product or part has to be returned for repair to Electrical Results. Electrical Results will not accept responsibility for damage to the product caused by unsuitable
or inadequate packing.

For all Products – Labour and travel costs will be charged if the system is not installed by Electrical Results for on site visits. Repair and/or replacement charges will apply in respect of such damage.

Making a claim

To make a warranty claim, You must notify us in writing of any claim under this warranty within the warranty period.You must notify us within fourteen (14) days of the fault developing. The Invoice must be fully paid,
Proof of original purchase, the original invoice number and a detailed fault description, must be presented when making a claim. Your notification must be forwarded to us at 6/22 Success Street Acacia Ridge Qld 4110 or via email. Claims on products which are required to be installed by a licensed electrician must be accompanied by a copy of the Test Certificate supplied by the installing electrician.
You must bear your own expenses incurred by you in making a claim under this warranty.
For products only purchased from our store, We must be contacted to arrange a return. The product should be returned to Electrical Results; details of which appear above.
Photographic proof is required of damaged items next to their packaging, This can be emailed to speed things up. Items will be replaced or repaired if faulty, torn, or dead on arrival.
No claims for works under this warranty will be accepted after 12 months from the date of practical completion of the works.

Refund/Return Policy

Please Choose Carefully. We do not give refunds if you simply change your mind or make a wrong selection or its not what you thought it was. When goods are faulty you can choose between a refund, exchange or credit. Labour will not be refunded. Restocking fees will apply and we do not refund postage and handling. If a wrong item is sent then we will cover Australia postage costs only. No returns or refunds for damage in transit unless transit insurance paid and tracking is paid.

This warranty document relates to domestic situations only.

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